Halfen FAQs
Here you will find answers to frequently asked questions about HALFEN, our products and your order. Is your question not listed? Write to us – we will be happy to help you personally.
Our Halfen Products
Answers to questions about the materials, care, and manufacturing of our clothing.
What's the difference between fine felted wool and thick felted wool?
The main difference is the fabric weight in general.
The thinner boiled wool is made from a finer wool, which makes it softer and more supple. This makes it particularly suitable for infants and toddlers.
The thicker, more robust boiled wool is more durable and especially well suited for snow, particularly cold days, or children who tend to wear out clothes more quickly. For example, crawling children on the playground. Our boiled wool overall has higher durability due to its thicker fabric and it doesn't wear out as quickly.
Furthermore, boiled wool overalls, jackets, and dungarees made from thick boiled wool can also be worn in really cold temperatures, and the little ones, or you yourself, are perfectly protected against the cold.
Where does our wool come from?
We only use sustainable, animal-friendly, and fair virgin wool that is kbT (controlled organic animal husbandry) and GOTS certified. Our yarns are exclusively mulesing- and chlorine-free and come from Patagonia, the southern part of Argentina.
The sheep are shorn once a year after winter. The sheep breed has particularly thin hair, which makes the wool itself very fine and high-quality. Shearing a sheep yields about 2 kg of the finest wool, which can then be processed.
What does "mulesing" mean?
Mulesing is the painful removal of skin around the tail of sheep. This method is particularly common in Australia. It is intended to prevent an infestation with blowfly larvae, which lay their eggs there. The so-called blowfly strike is also a cruel disease, as the hatched larvae bore into the flesh of the sheep and eat them alive from the inside. Therefore, the climate should be perfect for sheep farming. Too much heat and rain would only exacerbate this. The only alternative to mulesing is pesticide baths, which would, however, be found in the wool.
In Patagonia, where we source our wool, this fly is not present. Therefore, we are naturally mulesing-free.
What is the difference between virgin wool and merino wool?
Virgin wool is merely the umbrella term for the individual types of wool.
Sheep's virgin wool comes exclusively from live animals and is freshly obtained once or twice a year. The European Textile Regulation precisely dictates how the individual types of wool may be named. There are different sheep breeds (such as Cheviot, Merino, Crossbred), all of which supply virgin wool. Merino wool is the highest quality wool. This in turn has sub-classifications and is sorted after shearing, for example by color, length, and fineness of the individual fibers.
Does walk keep you warm enough in winter?
In our 100% virgin wool overalls, little ones are snugly warm and protected even in sub-zero temperatures. And that's despite the suits not being lined. Felted wool has a lot of air between its fibers, providing excellent insulation. The all-rounder virgin wool can absorb up to 80% of its material weight in moisture (such as snow and rain) on the surface without feeling wet on the skin. However, felted wool is never completely waterproof or 100% wind-resistant. Powder snow poses no problems at all, but it's a different story with huge puddles.
Therefore, the rule of thumb is: the colder the temperatures, the more layers should be worn! Ideally, natural materials like wool or silk. These are particularly breathable and temperature-regulating.
Always pay attention to wind strength to choose the right layer to wear underneath. On a sunny, windless day, the overall can even be worn perfectly at -10 degrees. However, if there's a strong wind at 5 degrees, it could already be too cold for the little ones.
Note: Color renderings on the homepage
Unfortunately, color deviations and display problems can always occur due to different screen settings and displays. Feel free to contact us and we will do our best to help with any color-related questions.
When will sold out products be back in stock?
Our collections are mainly produced for the autumn/winter season. Therefore, many sold-out items are usually available again from August or September.
You can sign up for a notification directly on the respective product page. We will then automatically inform you as soon as the item is available again.
Depending on demand, it is also possible that certain products will be re-produced throughout the year.
Can I be notified when an item is back in stock?
You can enter your email address using the "Sold Out - Notify me when the item is available" button, and you will be informed as soon as an item is back in stock.
Ordering & Payment
Everything about your order, payment options, and invoices.
How do I find the right size?
We have included a size chart for each product. Please check it before every purchase to ensure you have chosen the correct size. This helps to avoid returns.
However, if anything is unclear, please feel free to contact us and we will do our best to help.
How can I pay?
In our online shop, you can pay securely and conveniently with various payment methods – including PayPal, credit card, Apple Pay, and Shopify Payments. The available payment options will be displayed to you at checkout.
Can I cancel or change my order?
As long as your order has not yet been shipped, we can often still cancel or amend it.
Please contact us promptly and provide your order number. We will contact our logistics provider and attempt to cancel or amend your order. However, we cannot guarantee it.
If your order has already been dispatched, you can, of course, exercise your right of withdrawal upon receipt.
Can I order without a customer account?
Yes, you can order as a guest without any problems. A customer account is not required for an order.
Will I receive an invoice by email?
Yes, after placing your order, you will automatically receive an order confirmation and invoice via email.
Do you offer gift wrapping?
Unfortunately, this is not possible at the moment, but we pack our boxes with love and without plastic.
Shipping & Delivery
Delivery times, shipping costs, and returns at a glance.
Can I return my order?
Yes, you can return items within 14 days of receipt. You can easily register your return in our returns portal.
How does a return work?
Simply contact us by email or via our returns form. Alternatively, you can also refer to our cancellation policy for further important information.
When will I receive my refund?
Once your return has been received and inspected by us, your refund will be processed within a few business days via your original payment method.
Can I exchange items?
Yes, if the desired size or variation is available, we will gladly exchange your item. You can request an exchange via the returns portal. Exchanging for a different size/color is free of charge for you. We advise you to return the item as soon as possible. The exchange will be automatically generated as soon as the item arrives at our warehouse and has been checked.
How do returns work outside Germany?
Please register your return in the returns portal and send it with sufficient postage to the following address:
Ruedinger Vertriebs UG (haftungsbeschränkt)
c/o ONTARO GmbH,
Hüttenstrasse 100,
50170 Kerpen
How sustainable is your packaging?
We try to reduce packaging material as much as possible and prefer recyclable or low-plastic packaging.
Size & Fit
Delivery times, shipping costs, and returns at a glance.
Frequently Asked Question
Use this text to answer questions in as much detail as possible for your customers.
Frequently Asked Question
Use this text to answer questions in as much detail as possible for your customers.
Frequently Asked Question
Use this text to answer questions in as much detail as possible for your customers.
Materials & Sustainability
Delivery times, shipping costs, and returns at a glance.
What materials do you use?
We use high-quality natural materials such as organic cotton, linen, wool, and certified fabrics.
Are your products sustainably made?
Yes, we attach great importance to fair production conditions, long-lasting quality and the most sustainable materials and packaging possible.
What do kbA and kbT mean?
kbA stands for "kontrolliert biologischer Anbau" (controlled organic cultivation) and refers to organically grown cotton.
kbT stands for "kontrolliert biologische Tierhaltung" (controlled organic animal husbandry) and describes higher standards in animal welfare, for example, with sheep wool.
Are your products free of harmful substances?
Our products are certified according to recognized standards and are free of harmful substances.
Where are your products manufactured?
We work with selected manufacturers and family-run businesses that share our values of quality, sustainability, and fair production.
Why do you use high-quality materials?
We believe in durable products instead of fast fashion. High-quality materials ensure more comfort, better durability, and more conscious consumption.
Care & Cleaning
Delivery times, shipping costs, and returns at a glance.
How do I properly care for natural materials?
Natural materials such as wool, linen or organic cotton should be washed as gently as possible and at low temperatures. More detailed care instructions can be found directly on the product.
Can the products be tumble dried?
To preserve materials, shape, and colors in the long term, we usually recommend air drying.
How do I care for my boiled wool clothing correctly?
Wool is a natural product and also dirt-repellent. As it remains a natural product even in felted form, it should only be cleaned gently.
The natural new wool still contains a high proportion of natural wool grease (lanolin). This gives the felted item its easy-care and dirt-repellent properties. Most dirt can be brushed off dry or shaken out. Unpleasant odors often disappear simply by hanging the item out to air, due to the humidity in the air.
If washing is absolutely necessary, it is recommended to turn the product inside out and hand wash it. In both cases, please use only suitable wool detergents. If you want to use a washing machine with a hand wash program, please make sure that it is only washed at cold temperatures and under no circumstances spun. It is also strongly advised not to wash the products before the first wear, as we only use certified materials.
Furthermore, baby clothes made of new wool should not be wrung out and certainly not tumble dried.
